Frequently Asked Questions

Here you'll find the most frequently asked questions about Oxygen Forensics and our products. Can't find what you're looking for here? Don't hesitate to reach out to our Technical Support Team for help!


How do I find my SalesID?

Can I check the status of my tickets or knowledge base?

How do I download the software?

Where do I get device drivers?

What apps and devices are currently supported?

How can I order Oxygen software?

Does Oxygen have a quick start help guide?

Is a demo available for the software?

Does Oxygen have training courses?

If I have Analyst can I upgrade to Detective?

What is Oxygen’s Address and/or DUNS?

Can I pay with credit card?


Your sales id, or SalesID, is how we can identify the type of software as well as your contact information. Any transactions that are made with our sales or support team will begin with a request for your sales id. Finding your sales id is simple. If it is not on the outside of your dongle, open up the software and click Options Menu > About Oxygen Forensic Software and the sales id is in the center of the form.


We have a customer portal that is tied to our ticket system.  Users with a valid saleID can sign up to the portal to view their current tickets, respond and create tickets, and view our Knowledge Base.  Navigate to our Customer Portal.

Generally, if you have an active internet connection Oxygen Forensic products will check to see if there is a new version available upon startup. You simply have to accept and you will be taken to your customer login page and your SaleID will populate. Simply enter the site and select the new version of your software. If for some reason you are not prompted upon start-up downloading your product can be done using a few different methods.

If you have an active connection to the internet on the computer running our product, simply go-to Options > Update > Visit customer area. Your SaleID will populate into the form and upon accepting you will be taken to your customer page where you can download the software. If you do not have an active connection to the internet, simply select Update > Visit customer area in the software and then copy and past the URL that is displayed in the browser URL area. You can then take this URL to a computer that has an active connection, paste it into the URL area, and follow the above directions. The executable can then be installed on the computer that needs to be updated.

Device drivers are essential to connecting successful to supported devices with the Oxygen Forensic product line. Up to date drivers are shipped on your dongle with your software and can be installed after installing the Oxygen product. Drives ARE NOT part of the Oxygen Forensic product installation and must be installed separately.

If upgrading or updating to a new release it is extremely important to go-to your customer page to download the driver package. With each release new devices are supported and additional drivers may be included in the driver package executable.

If you have an active internet connection on the computer running our product, simply go-to Options Menu > Updates > Visit Customer Area. Your SaleID will populate into the form and upon accepting you will be taken to your customer page where you can download the drivers from the bottom of the page. If you do not have an active connection to the internet, simply select Options Menu > Updates > Visit Customer Area in the software and then copy and past the URL that is displayed in the browser URL area. You can then take this URL to a computer that has an active connection, paste it into the URL area, and follow the above directions. The executable can then be installed on the computer that needs to be updated

We are continually adding supported devices and applications. All customers can view all of the supported applications and devices via the Oxygen product’s interface. To view this information simply navigate to the software’s menu and select the icon for Supported Applications or  Supported Devices.

If you are looking to see what can be extracted from each application, navigate to the supported apps page, select the app versions and look to the information pane on the left.

If you are looking to see what can be extracted from each device you can select the make and model as well as the SoC, OS, and Version.  Once selected you can determine the types of extractions that are available for the device.

To place an order for any Oxygen Forensic product simply visit our product ordering page to complete your order. Please add as much information so our sales team can get a quote out to you as soon as possible. If this is a renewal, please do not forget to include your current SalesID.

If you are not sure where to start with Oxygen Forensic Detective look no further. We have created a great Getting Started with Oxygen Forensic Detective comic. Comic not working out? We have our outstanding Video Catalog that contains numerous vides and our Knowledge Nuggets to help get you started and keep you informed on the latest features. Our training can be found on the training page.

Want to try out Oxygen Forensic Detective for a full 20 days with no strings attached? Send in a request to our support team now. This is a full functional demo of our flagship program that includes not only extraction of mobile devices but cloud, IoT, and drones! Please include your name, email address, phone number, and company/agency name. Only one demo per customer within a 12-month period. Students may only receive a demo if a letter from the professor on the University letterhead states what the software will be used for and for what course.

We have plenty of course available in our training catalog, both remote live online and instructor-led. Our training can be found on the training page.

As you are aware there are substantial costs associated with keeping multiple products up to date with support and features.  Also, due to the competitive nature of our industry we want to concentrate our research and development efforts on Oxygen Forensic Detective, new advanced features, and products.  All new features and research will be, and currently is, applied to Oxygen Forensic Detective.  We feel it is honestly time for Analyst users to see the many benefits by switching.  So, we are offering the several paths to upgrade for current and previous users.  For specific pricing details please fill out a Request for Quote or send an email to our Sales Team. Please include your sales id so we can locate your information quickly.

Our offices are located at 909 N Washington Street, Suite 300 in beautiful Alexandria Virginia, USA 22314. Our DUNS is 078884550.

We accept all major credit cards as well as purchase orders on an approved credit check. On either your quote or invoice a payment link is generated that will allow you to pay by credit card.